Billing Customer Service Representative

Springfield, MA | Contract

Post Date: 09/15/2017 Job ID: 79457 Specialty: Office Services

A respected insurance company in Springfield, MA is seeking a Billing Customer Service Representative to join their team. This contract role is an exciting opportunity to make lasting connections with a top company. Apply today!

Responsibilities for the Billing Customer Service Representative:
  • Research and respond to customer inquiries in a high volume call center
  • Review and update customer records on computerized data base
  • Resolve problems and refer to responsible parties
  • Perform due diligence on customer inquiries through oral communication
Requirements for the Billing Customer Service Representative:
  • College level education or equivalent, relevant experience
  • Minimum of 6 months of Customer Service experience
  • Superior oral communications skills on the telephone
  • Working knowledge of specified computer based applications such as word processing, spreadsheets and data bases
  • Technology savvy with a strong knowledge working with Microsoft Office
  • Strong organizational skills with great attention to detail
  • Strong multi-tasking and prioritizing skills with the ability to meet deadlines
  • Excellent written and verbal communication skills
  • Strong interpersonal skills with a customer service focus
  • Ability to work independently and as part of a team
  • Must be eligible to work in the U.S. without sponsorship                      

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