Customer Service Representative

East Boston, MA | Contract to Perm

Post Date: 06/02/2017 Job ID: 78692 Specialty: Office Services

Our client in East Boston, MA is seeking a Customer Service Representative to join their team. This contract-to-hire role is a lucrative opportunity to make lasting connections with a top transportation company. Apply today!

Responsibilities for the Customer Service Representative:
  • Provide exceptional customer service when interacting with walk-in customers/non-customers
  • Establish new accounts as well as processing correspondence, payment options changes, and fulfillment requests (such as for fasteners, transponders, or retailer orders); file applications and other paper work as necessary
  • Research and submit or process toll disputes
  • Record statistics for work processed each day
  • Prepare required paperwork for cash out (if applicable) following accounting procedures and unused transponders to locked storage at end of shift
  • Perform departmental quality assurance reviews for items processed by other department members to use as learning opportunities and to ensure consistent information is being shared
  • Responsible for understanding and meeting daily, weekly, 1nonthly performance metrics and standards; informing team lead and/or supervisor when issues arise that impact metrics
  • Work a rotating Saturday schedule, one month on/one 1nonth off as scheduled or as required based on operational needs
  • Assist with processing e-mail inquiries for all E-ZPass and Pay by Plate programs; fax information/applications to customers/non-customers as needed
  • Assist in live-signup events
  • Assist in opening and closing the office as needed
  • Backup support for Boston or Central (Auburn and Natick) Walk-in Center CSRs
  • Provide team support by assisting other departments / department members to ensure all work is completed on a daily basic and all metrics arc met
Requirements for the Customer Service Representative:
  • High School Diploma or Equivalent
  • 1-2 years customer service experience, preferably in a call / communication center
  • Solid keyboard skills, with a minimum of 5000 keystrokes/hour
  • Basic skills in Excel and Word
  • Bilingual in Spanish/English
  • Technology savvy with a strong knowledge working with Microsoft Office
  • Strong organizational skills with great attention to detail
  • Strong multi-tasking and prioritizing skills with the ability to meet deadlines
  • Excellent written and verbal communication skills
  • Strong interpersonal skills with a customer service focus
  • Ability to work independently and as part of a team
  • Must be eligible to work in the U.S. without sponsorship                      

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