Customer Service Representative

Norwell, MA | Direct Hire

Post Date: 06/29/2017 Job ID: 78904 Specialty: Office Services

Our client in Hanover, MA is seeking a Customer Service Representative to join their team. The successful candidate for this Customer Service Representative role is someone who is dedicated and service oriented who is looking to grow in a customer service career. Apply today!

Responsibilities for the Customer Service Representative:

  • Provide excellent customer service in person and over the phone for personal lines clients
  • Answer incoming customer service calls in order to service and maintain existing accounts
  • Build rapport and provide high-level customer service in a fast paced, structured environment
  • Offer and educate customers regarding insurance needs and provide estimates to the customer in order to increase or add coverage
  • Research, analyze and respond to customer policy inquiries and changes, as well as explain specific coverage and billing questions
  • Quote additional lines of insurance, prepare and complete insurance applications, as well as follow up on necessary information
  • Work towards pre-defined individual performance objectives based on productivity and customer satisfaction

Requirements for the Customer Service Representative:
  • Bachelor’ s Degree
  • 1+ years customer service or office experience preferred
  • Solid computer and typing skills; PC literate in a Windows environment
  • Property and Casualty Insurance experience a plus
  • Strong organizational skills with great attention to detail
  • Strong multi-tasking and prioritizing skills with the ability to meet deadlines
  • Excellent written and verbal communication skills
  • Strong interpersonal skills with a customer service focus
  • Ability to work independently and as part of a team
  • Must be eligible to work in the U.S. without sponsorship                      

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