Customer Service Representative

Portsmouth, NH | Contract

Post Date: 09/06/2017 Job ID: 79390 Specialty: Office Services

A prestigious financial services company in Portsmouth, NH is seeking a Customer Service Representative to join their team. In this contract role, you will be responsible for delivering superior customer service to clients and financial advisors and building customer satisfaction and loyalty. Customer requests range from basic product and contract inquiries to more complex transactions and problem resolution. Apply today!

Responsibilities for the Customer Service Representative:
  • Deliver trusted, professional, and reliable service to clients and build customer satisfaction and loyalty
  • Meet quality expectations to ensure a positive client experience
  • Meet productivity expectations to maximize team service levels
  • Provide effective and timely resolution of a range of customer inquiries
  • Strike a positive and cooperative tone with both customers and coworkers
  • Strive for first-call resolution of customer issues
  • Translate scenarios that require problem resolution to positive service experiences
  • Strengthen the perception of the company in the marketplace
  • Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently
  • Complete ongoing training to stay abreast of product, industry, service and policy changes         
Requirements for the Customer Service Representative:
  • Post-secondary education or high school diploma
  • Customer Service or Financial Services experience preferred
  • Ability to thrive in a lively working environment and manage multiple tasks
  • Strong telephone etiquette
  • Flexibility and ability to adjust and succeed in a rapidly changing, fast paced call center environment
  • Demonstrated problem resolution skills
  • Effective listening skills
  • Demonstrated computer efficiency
  • Outstanding customer service skills
  • Business writing skills
  • Ability to handle an array questions and transactions with composure
  • Technology savvy with a strong knowledge working with Microsoft Office
  • Strong organizational skills with great attention to detail
  • Strong multi-tasking and prioritizing skills with the ability to meet deadlines
  • Excellent written and verbal communication skills
  • Strong interpersonal skills with a customer service focus
  • Ability to work independently and as part of a team
  • Must be eligible to work in the U.S. without sponsorship                      

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