Customer/Technical Trainer

Bedford, MA | Contract

Post Date: 07/14/2017 Job ID: 78995 Specialty: Sales & Marketing

Our client in Bedford, MA is seeking a Customer/Technical Trainer to join their team. In this contract role, you will be responsible for design and/or delivery of training courses for internal and external customers to drive critical business outcomes. As the Customer/Technical Trainer, you will interact with team members, functional organizations, partners and customers to develop specifications for content of courses. Course delivery typically includes a variety of formats, including lecture and lab exercises. Curriculum content will vary based on audience. Apply today!

Responsibilities for the Customer/Technical Trainer:      
  • Deliver, design, author and edit moderately complex e- learning, web-based, blended and classroom curriculum to a variety of audiences including employees, end-user customers, partners, resellers, distributors or systems integrators
  • Lead or participate in cross- functional meetings to support proper world-wide allocation of equipment, curriculum and training needs
  • Provide metric analysis and reporting on training readiness and effectiveness; consult with customers to ensure produced training meets current needs to support customer
  • Work on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations or decisions
  • Partner with the business and subject matter experts to assess and customize training based on current and future needs
  • Set up, configure and maintain lab configurations for hands on technical training, including developing and documenting lab exercises
  • Review course curriculum for accuracy, providing feedback to the appropriate contacts
Requirements for the Customer/Technical Trainer:
  • Bachelor’ s Degree or equivalent experience
  • Customer service experience
  • Experience with Learning Management Systems (e.g. Saba) a plus
  • Experience with SAP Financials a plus
  • Experience providing customer support a plus
  • Experience in Education Services industry a plus Required Education
  • Ability to work in a dynamic, fast paced environment
  • Ability to work with cross functional teams
  • Ability to quickly learn and be proficient with the use of systems
  • Ability to troubleshoot system issues
  • Technology savvy with a strong knowledge working with Microsoft Office
  • Strong organizational skills with great attention to detail
  • Strong multi-tasking and prioritizing skills with the ability to meet deadlines
  • Excellent written and verbal communication skills
  • Strong interpersonal skills with a customer service focus
  • Ability to work independently and as part of a team
  • Must be eligible to work in the U.S. without sponsorship                      

Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs: