Receptionist

Boston, MA | Contract

Post Date: 09/05/2017 Job ID: 79379 Specialty: Office Services

A reputable university in Boston, MA is seeking a Receptionist to join their team. In this contract role, you will administer the daily desk operations to ensure excellent customer service and front end operations in the Specialty clinics for both patients and students. This position strives to make each phase of treatment a very positive experience for all patients from the initial phone call on through the delivery of care to completion. Apply today!

Responsibilities for the Receptionist:                             
  • Answer all incoming calls and direct as needed
  • Check messages and return calls
  • Greet all scheduled patients, checking them in as arrivals and notifying their doctors
  • Listen in the details of a patient complaint, provide feedback, recommend solutions, and reach out to supervisors in an effort to resolve issues as needed
  • Schedule appointments, ensuring continuity of care
  • Assist patients with coordination of department referrals
  • Answer treatment/billing/benefit questions
  • Triage emergency patients
  • Provide support to each student with their patient care management issues allowing them to devote their time to the delivery of patient care
Requirements for the Receptionist:
  • Technology savvy with a strong knowledge working with Microsoft Office
  • Strong organizational skills with great attention to detail
  • Strong multi-tasking and prioritizing skills with the ability to meet deadlines
  • Excellent written and verbal communication skills
  • Strong interpersonal skills with a customer service focus
  • Ability to work independently and as part of a team
  • Must be eligible to work in the U.S. without sponsorship                      

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