2nd Shift Call Center Customer Service Representative

Auburn, MA 01501 | Contract to Perm

Post Date: 07/31/2018 Job ID: 81662 Specialty: Office Services

A transportation company in Auburn, MA is seeking a Call Center Customer Service Representative to join their team. In this contract-to-hire role, you will be responsible for all telephone account maintenance. You will also determine the accuracy of account information, and ensure all required information is provided for security. This role is for the second shift which falls under the hours of 4: 30pm to 12: 30am. Apply for this wonderful opportunity today!

Responsibilities for the Call Center Customer Service Representative:
  • Ensure E-ZPass MA patrons’ service requirements are protected and accounted for
  • Process telephone inquiries and fax information/applications to customers
  • Perform account maintenance, including address changes, vehicle changes, transponder changes, etc.
  • Research toll overcharges and v-tolls, and submit for adjustment
  • Provide assistance to process/update expired credit cards, options changes, replenishment amounts, balance thresholds, address changes, add tags, process applications, and correspondence
  • Prepare reports to include daily Phone Call Log
  • Cash out and prepare deposit at end of shift
  • Work a rotating weekend schedule, one month on/one month off as scheduled or as required based on operational needs
  • File applications and other paper work
  • Responsible for meeting weekly call handling metrics
  • Responsible for maintaining a weekly average “ Not Ready” of 15% or less
  • Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis
Requirements for the Call Center Customer Service Representative:
  • Technology savvy with a strong knowledge working with Microsoft Office
  • Strong organizational skills with great attention to detail
  • Strong multi-tasking and prioritizing skills with the ability to meet deadlines
  • Excellent written and verbal communication skills
  • Strong interpersonal skills with a customer service focus
  • Ability to work independently and as part of a team
  • Must be eligible to work in the U.S. without sponsorship                      

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