Associate Supervisor

East Boston, MA

Posted: 03/26/2019 Employment Type: Contract to Perm Specialty: Office Services Job Number: 83345

Our client in East Boston, MA is seeking an Associate Supervisor to join their team. In this contract-to-hire role, you will be responsible for the daily operations of an E-ZDrive Satellite Customer Service Center, including building and maintaining an exceptional level of customer service, providing ongoing training and support for staff and maintaining a positive and productive work environment. Apply today!

Responsibilities for the Associate Supervisor:
  • Contribute to the training of satellite office staff to ensure they understand and follow procedures
  • Offer regular feedback to staff on their work performance
  • Assist in the interviewing process and the write up of yearly staff reviews
  • Verify staff’ s work to ensure accuracy
  • Ensure daily cash outs are completed accurately
  • Process applications for walk-in customers
  • Perform audit reports and other required reports (e.g. Daily Walk-in report)
  • Open and close the E-ZDrive office as needed, ensuring adequate staff coverage
  • Order and maintain supplies, prepare weekly schedule, and prepare work to be couriered
  • Submit necessary paperwork (auditing, apps, etc) during required time frames
  • Perform account maintenance including account changes, closings, transponder changes, replenishments, adjustments and statements requests
  • Answer questions, settle issues, and inform and redirect staff as needed
  • Responsible for understanding, monitoring, and meeting daily, weekly, monthly performance metrics and standards applicable to the Customer Care Department; informing Customer Care Supervisor when issues arise that impact metrics
  • Work at other E-ZPass facilities
  • Contact customers for additional account information (outbound phone calls)
Requirements for the Associate Supervisor:
  • Minimum 2-3 years of previous supervisory level experience in the customer service industry
  • Able to schedule, order supplies, run a daily operation, and meet imposed deadlines
  • Able to exercise good judgment in making quick and efficient decisions
  • Excellent customer service, interpersonal, organizational, and people skills
  • Adapt quickly, efficiently, and positively to various projects assigned
  • Oversee and maintain proper internal controls for monetary transactions
  • Must be able to communicate effectively both verbally and in writing
  • Able to redirect staff as needed
  • Knowledge of Microsoft Word and Excel
  • Excellent problem solving skills
  • Must remain professional under every circumstance with customers/non-customers and staff members
  • Bilingual in Spanish a plus
  • Must be eligible to work in the U.S. without sponsorship                      
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