Billing Response Analyst – Healthcare

Boston, MA | Contract to Perm

Post Date: 02/02/2018 Job ID: 80449 Specialty: Accounting & Finance

A top hospital in Westwood, MA is seeking a Billing Response Analyst to join their team. In this contract-to-hire role, you will respond to patient/guarantor concerns in order to verify the patient’ s responsibility for all outstanding balances among performing other duties. Apply today!

Hours for the Billing Response Analyst:
  • 4 days a week, 10 hours per day, 40 hour work week
  • 1 day off per week, Tuesday-Friday

Responsibilities for the Billing Response Analyst:

  • Provide timely, professional, and accurate account review, analysis, and resolution of patient inquiries
  • Obtain information and perform actions on a variety of systems including physician organization systems
  • Effectively handle all communications
  • Follow through on commitments and achieve desired results
  • Identify root cause(s) of guarantor/patient inquiries and report findings to management for appropriate resolution to future accounts
  • Follow established regulations and procedures in collection, recording, storage and handling of information
  • Protect and preserve confidentiality and integrity of all information
  • Answer calls at the average of the daily rate for the team, typically at least 70-80 calls per day
  • Maintain a daily list of all accounts accessed
  • Provide supervisor/manager with an account listing of all unresolved issues weekly
  • Manage/resolve at least 80% of patient issues without referring the call to the supervisor/manager


Requirements for the Billing Response Analyst:
  • Associates Degree preferred
  • Epic billing systems knowledge preferred
  • 1-3 years relevant experience in medical collections, medical billing and customer service in a health care setting strongly desired
  • Familiarity with medical/hospital billing systems and third party payment processes
  • Knowledge of Word, Excel, and Outlook sufficient to perform all routine tasks including email, document preparation and worksheet preparation
  • Knowledge of HIPAA Privacy guidelines helpful
  • Good verbal and written business communications skills to clearly document issues/communicate with patients
  • Technology savvy with a strong knowledge working with Microsoft Office
  • Strong organizational skills with great attention to detail
  • Strong multi-tasking and prioritizing skills with the ability to meet deadlines
  • Excellent written and verbal communication skills
  • Strong interpersonal skills with a customer service focus
  • Ability to work independently and as part of a team
  • Must be eligible to work in the U.S. without sponsorship                      

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