Call Center Representative

Boston, MA 0210902111

Posted: 09/12/2018 Employment Type: Contract to Perm Specialty: Office Services Job Number: 81994

A leading hospital in Boston, MA is seeking a Cell Center Representative to join their team on a contract-to-hire basis. You will be joining a 24/7 hospital call center, where the goal is to provide exemplary service and customer care to every caller. The Call Center Representative helps fulfill this mission by ensuring that all calls are answered in a consistent, efficient, and courteous manner. Don’ t miss this lucrative and rewarding opportunity – apply today!

Schedule for the Call Center Representative:
  • Tuesday-Saturday from 3: 00pm-11: 30pm

  • Sunday-Thursday from 3: 00pm-11: 30pm

Responsibilities for the Call Center Representative:
  • Handling 300-500 incoming and outgoing calls per shift in an efficient and courteous manner
  • Responding to requests to page staff members and changing the current paging status as requested
  • Maintaining the ability to multi-task and toggle between multiple screens seamlessly
  • Responding to all telephone inquiries for patient information, which may include handling confidential information
  • Responding to requests from staff regarding department on-call schedules
  • Handling answering service calls in an efficient and courteous manner using the hospital’ s guidelines
  • Escalating any unusual or difficult problems with callers to the supervisor
  • All other duties and responsibilities as assigned

Requirements for the Call Center Representative:
  • High School diploma or equivalent
  • Ability to type 35 words per minute  
  • Previous phone-based customer service and/or call center experience; hospital/medical environment experience preferred
  • Knowledge of medical terminology preferred
  • Technology savvy with a strong knowledge working with Microsoft Office
  • Excellent written and verbal communication skills
  • Strong interpersonal skills with a customer service focus
  • Ability to work independently and as part of a team
  • Must be eligible to work in the U.S. without sponsorship                     

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