Claims Representative

Boston, MA 02111

Posted: 05/08/2019 Employment Type: Contract Specialty: Office Services Job Number: 83669

We have a great opening for a Claims Representative at an established insurance firm in Boston, MA. In this contract role, you will receive and resolve incoming customer inquiries. This position is ideal for a highly motivated candidate with excellent customer service skills as you will be working with both agents and policy holders. 

Hours: 8: 30am-5: 00pm  

Responsibilities for the Claims Representative:
  • Provide extraordinary service to our policy holders and agents while assisting them on all aspects of the company’ s product
  • Utilize the company’ s database and knowledge of procedures to answer inquiries regarding billing and underwriting
  • Provide system training to agents in support of the product
  • Research customer complaints and elevate issues to Team Leaders or Supervisors as needed
  • Process policy endorsements accurately and in a timely fashion in accordance with established procedures
Requirements for the Claims Representative:
  • Prior customer service experience preferred 
  • Excellent ability to multi-task in a fast paced environment 
  • Strong written and verbal communication skills 
  • Service oriented with excellent interpersonal skills 
  • Highly organized with a strong attention to detail
  • Must be eligible to work in the U.S. without sponsorship


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