Client Service Specialist

Franklin, MA 02038

Employment Type: Contract Specialty: KNF&T Job Number: 248188

Job Description


KNF&T Staffing is looking for a Client Service Specialist  who will be responsible for performing day to day activities in the customer service department; answer/distribute incoming calls, process customer orders, provide information in response to customer inquiries, resolve customer complaints, support sales team. 

Primary Responsibilities of Client Service Specialist: 
  • Provide exceptional customer service to all of our clients; scheduling, follow up, delivery confirmation, release programs.
  • Accurately process customer quotes, orders, acknowledgements, return authorizations, set up new client accounts.
  • Answer customer FAQ’ s and other product, service, pricing and delivery information questions in a timely and professional manner.
  • Maintain client notes and records with the highest degree of accuracy in Customer Relationship Management and ERP systems
  • Serve as liaison between the customer and/or sales team and other company departments - planning, manufacturing, shipping, engineering etc.
  • Develop a detailed knowledge of our programs, products and services.
  • Educate customers about additional products and services which are available. 

Qualification of the Client Service Specialist:

  • Minimum 1+ years experience in customer service
  • High School Graduation or equivalent preferred
  • Excellent written and verbal communication skills 
  • Strong interpersonal skills and ability to work with others in a positive and collaborative manner

If interested in the Client Service Specialist please send your resume directly to bandrade@knft.com


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