Customer Care Representative

Newton, MA 02458

Posted: 12/06/2018 Employment Type: Direct Hire Specialty: Office Services Job Number: 82607

Our client in Newton, MA is seeking a Customer Care Representative to join their team. As the Customer Care Representative, you will report to the Director of E-Commerce and Digital Marketing and will act as a brand ambassador by assisting and resolving customer requests across all brand touch points including website, telephone, email, and social media channels. This position requires excellent customer service skills with one year of experience. Apply today!

Responsibilities for the Customer Care Representative:
  • Solve customer requests raised through any channel of contact (website, phone, email etc.)
  • Assist with product recommendations and convert questions into sales when possible
  • Work cross-functionally with other team members to service customers
  • Identify and report any potential issues surrounding customer experience or products
Requirements for the Customer Care Representative:
  • 1+ year of experience in customer service
  • Curious, excellent relationship builder
  • Excellent written and verbal communication
  • Ability to multi-task and navigate through multiple computer applications with speed & accuracy
  • Willingness and ability to operate within a team
  • Ability to convert inquiries into sales
  • Must be eligible to work in the U.S. without sponsorship                     
#TMJ

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