Customer Care Specialist

watertown, MA 02472

Posted: 11/28/2018 Employment Type: Contract to Perm Specialty: Office Services Job Number: 82550

Our client in Watertown, MA is seeking a Customer Care Specialist to join their team. In this contract-to-hire role, you will work as part of a dispatch team with other Customer Care Specialists. Your responsibilities will include handling incoming calls from both internal and external clients. If you have strong customer service skills and excellent communication skills, then this might be the perfect job for you - apply today!

Responsibilities for the Customer Care Specialist:
  • Coordinate customer service requests with the assignment of appropriate field service personnel
  • Coordinate with customers the scheduling of all Preventative Maintenance programs
  • Maintain the Service Technicians’ daily schedules
  • Dispatch the technicians as service calls are received or completed
  • Schedule technician return trips with customers when parts are in
  • Follow up with technicians to ensure timely completion of all work in progress
  • Coordinate material, part and tool purchases for service technicians
  • Coordinate the scheduling of timely deliveries with service truck drivers as required
  • Maintain the emergency on call schedule for service technicians
  • Maintain positive relationships with customers and technicians
Requirements for the Customer Care Specialist:
  • Advanced customer service skills
  • Clear and concise communications with customers, group managers, and employees
  • High school diploma or general education degree (GED)
  • 2 years of related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
  • Service dispatching experience
  • Basic knowledge of HVAC and Fire Protection Service/Construction industry
  • Professional phone skills
  • Technology savvy with a strong knowledge working with Microsoft Office
  • Strong organizational skills with great attention to detail
  • Strong multi-tasking and prioritizing skills with the ability to meet deadlines
  • Excellent written and verbal communication skills
  • Strong interpersonal skills with a customer service focus
  • Ability to work independently and as part of a team
  • Must be eligible to work in the U.S. without sponsorship                     

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