Customer Service Coordinator

Boston, MA 02111

Posted: 08/28/2019 Employment Type: Contract Specialty: Office Services Job Number: 84495

  Our client in Boston, MA is looking for a Customer Service Coordinator to join their team. In this contract role, you will be responsible for answering incoming phone calls efficiently, properly identifying the customers needs, and responding appropriately. If you have a High school diploma, or equivalent experience, and prior customer service or call center experience, apply today!

Responsibilities for the Customer Service Coordinator:
  • Answer inbound telephone calls promptly and in a polite and professional manner
  • Direct calls to other departments as needed
  • Schedule appointments for patients by obtaining and entering demographic information into the scheduling system
  • Execute online requests including updating information, scheduling appointments, troubleshooting problems and providing information
  • Maintain awareness of regulatory HIPAA guidelines to remain compliant to relevant policies and procedures
  • Follow all communication procedures and guidelines during every customer interaction
  • Assist callers by providing correct answers and solutions to questions and inquiries
  • Meet the performance goals established for the position in the areas of call quality, phone efficiency, and attendance
  •   Take part in training and other learning opportunities to expand knowledge

Requirements for the Customer Service Coordinator:
  • High School diploma or equivalent work experience
  • Prior customer service or call center experience
  • Associates degree or related health care experience preferred
  • Technology savvy with a strong knowledge working with Microsoft Office
  • Strong organizational skills with great attention to detail
  • Strong multi-tasking and prioritizing skills with the ability to meet deadlines
  • Excellent written and verbal communication skills
  • Strong interpersonal skills with a customer service focus
  • Ability to work independently and as part of a team
  • Must be eligible to work in the U.S. without sponsorship                     

  Contract Employee Benefits:
  • Health and Dental
    • Contract employees are eligible for subsidized health and dental insurance coverage upon completion of 120 hours on assignment within four (4) consecutive weeks working a minimum of thirty (30) hours per week.
  • Paid Sick Leave
    • Contract employees who are employed to work in the Commonwealth of MA may accrue and use up to forty (40) hours of paid sick leave per calendar year in increments of no less than one (1) hour.
  • 401(k) Plan
    • Regularly recruited contract employees, who are U.S. citizens aged twenty-one (21) or older, are eligible to contribute to KNF&T’ s retirement savings plan with Fidelity Investments.
  • Short Term Disability
    • Contract employees are eligible for subsidized short term disability, covering up to 12 weeks of a disability including maternity leave.
  • Free Training
    • KNF&T uses a state of the art e-Learning software training system. We encourage all our contractors to take advantage of this training, which is available 24 hours a day, 7 days a week.
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