Customer Service Representative - RMV

Boston, MA 02109 | Contract

Post Date: 05/17/2018 Job ID: 81143 Specialty: Office Services

Our client in Boston, MA is seeking a Customer Service Representative to join their team. In this contract role, you will provide face-to-face customer service to the general public regarding the issuance of licenses, ID cards, motor vehicle registrations, vehicle titles, license plates and instruction permits. Apply today!

Responsibilities for the Customer Service Representative:
  • Interact with customers to respond to inquiries and complaints.
  • Issue licenses, identification cards, and motor vehicle registrations
  • Use computer terminals, vision instruments, automatic testing devices and other equipment
  • Administer vision tests by agency policy
  • Operate computer equipment to create, retrieve, review, change or update driver/vehicle/business information
  • Review reports for compliance with state and federal guidelines
  • Collect fees (cash and checks) and perform credit card transactions
  • Reconcile receipts with revenue control documents
  • Prepare forms and other documents related to licenses, registrations, identification cards and receipts for titles
  • Review customer documents in support of transactions for accuracy and veracity
  • Research additional information from third parties (other states, state agencies, etc.) to complete transactions
  • Greet customers, determine customer’ s purpose, assess readiness, and direct them to the appropriate line
  • Provide checklists and assistance in completing forms/applications
Requirements for the Customer Service Representative:
  • Bachelor's Degree
  • 1 year of full-time or equivalent part-time, experience in a position, the major duties of which included, cash handling and working directly with clients or customers
  • OR experience providing information to clients, customers or the general public on services, procedures and requirements, which included entering or retrieving data using computer systems
  • Must have reliable means of transportation as location for work varies across the region by day
  • Ability to exercise sound judgement
  • Ability to work efficiently in stressful situations; maintain composure when working with angry or confused customers
  • Ability to utilize computers, including website navigation.
  • Ability to communicate clearly in written work or verbally and listen effectively
  • Ability to multi-task and prioritize, follow guidelines and procedures
  • Must be eligible to work in the U.S. without sponsorship                      
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