Customer Service Representative-Braintree

Braintree, MA 02184 | Contract to Perm

Post Date: 06/18/2018 Job ID: 81373 Specialty: Office Services

Our client is Braintree, MA is seeking a Customer Service Representative to join their team. In this contract-to-hire role, you will provide face-to-face customer service to the general public regarding the issuance of licenses, ID cards, motor vehicle registrations, vehicle titles, license plates and instruction permits. Apply today!

Responsibilities for the Customer Service Representative:
  • Issue licenses, identification cards, and motor vehicle registrations
  • Communicate with internal and external contacts through a variety of means such as telephone, mail, e-mail, fax or in-person
  • Administer vision tests by agency policy
  • Operate computer equipment to create, retrieve, review, change or update driver/vehicle/business information
  • Ensure appropriate confidentiality and security of information
  • Review reports for compliance with state and federal guidelines
  • Collect fees (cash and checks) and perform credit card transactions
  • Reconcile receipts with revenue control documents
  • Operate computer terminals and photo imaging software
  • Prepare forms and other documents related to licenses, registrations, identification cards and receipts for titles
  • Assess that customers have the correct forms/applications, supporting documents, and acceptable payment
  • Return improper or incomplete forms or documents to the applicant explaining reasons for rejection and steps necessary to complete forms/applications
Requirements for the Customer Service Representative:
  • Bachelor's Degree may be substituted for the required experience
  • One year of full-time or equivalent part-time, experience in a position
  • Experience with cash handling and working directly with clients or customers
  • Experience providing information to clients, customers or the general public on services, procedures and requirements, which included entering or retrieving data using computer systems
  • Reliable means of transportation as location for work varies across the region by day
  • Technology savvy with a strong knowledge working with Microsoft Office
  • Strong organizational skills with great attention to detail
  • Strong multi-tasking and prioritizing skills with the ability to meet deadlines
  • Excellent written and verbal communication skills
  • Strong interpersonal skills with a customer service focus
  • Ability to work independently and as part of a team
  • Must be eligible to work in the U.S. without sponsorship                      

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