Customer Service Representative

Auburn, MA 01501 | Contract to Perm

Post Date: 07/31/2018 Job ID: 81658 Specialty: Office Services

Our client in Boston, MA is seeking a Customer Service Representative to join their team. This contract-to-hire role has the opportunity to possibly go perm after 3-5 months. Apply today!

Responsibilities for the Customer Service Representative:      
  • Establish new accounts including Private, Commercial, Taxi, Non-Revenue, Resident, and Carpool as well as processing correspondence, payment options changes, and fulfillment requests
  • File applications and other paper work as necessary
  • Research and submit or process toll disputes
  • Record statistics for work processed each day
  • Prepare required paperwork for cash out following accounting procedures and return unused transponders to locked storage at end of shift
  • Perform departmental quality assurance reviews for items processed by other department members to use as learning opportunities and to ensure consistent information is being shared
  • Responsible for understanding and meeting daily, weekly, monthly performance metrics and standards; informing team lead and/or supervisor when issues arise that impact metrics
  • Work a rotating Saturday schedule, one month on/one month off as scheduled or as required based on operational needs
  • Assist with processing e-mail inquiries for all E-ZPass l\IA and PAY BY PLATE programs; fax information/applications to customers/non-customers as needed
  • Assist in live-signup events
  • Assist in opening and closing the office
  • Provide team support by assisting other departments / department members to ensure all work is completed on a daily basic and all metrics arc met
Requirements for the Customer Service Representative:
  • 1-2 years customer service experience, preferably in a call / communication center
  • Works well in a fast-paced, high customer interaction volume environment
  • Solid keyboard skills, with a minimum of 5000 keystrokes/hour
  • Ability to work flexible hours
  • Basic skills in Excel and Word
  • Strong organizational skills with great attention to detail
  • Strong multi-tasking and prioritizing skills with the ability to meet deadlines
  • Excellent written and verbal communication skills
  • Strong interpersonal skills with a customer service focus
  • Ability to work independently and as part of a team
  • Must be eligible to work in the U.S. without sponsorship 

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