Customer Service Representative

Auburn, MA 01501

Posted: 09/12/2018 Employment Type: Contract to Perm Specialty: Office Services Job Number: 82015

A reputable organization on the cutting edge of technology is seeking a Customer Service Representative to join their team in Auburn, MA on a contract-to-hire basis. You will be putting your customer service skills to use at a team-oriented, casual work environment where the leaders value both internal employees and clients alike. The company also has a strong sense of corporate responsibility and gives back to the community in various ways. Don't wait, apply today!

Benefits offered if hired as a permanent employee:
  • Medical, dental and vision
  • 401k plan
  • Stock purchase plan
  • Generous paid time off and holidays
  • Tuition assistance
  • Training programs
  • Short and long term disability
  • Employee assistance programs

Hours for the Customer Service Representative:
  • Must be available for rotating Saturdays (usually 1 per month)
  • Work 10-hour days on Mondays (9am-7: 30pm) and 7.5-hour days the rest of the week
Responsibilities for the Customer Service Representative:
  • Answer a high volume of calls
  • Maintain call times
  • Provide customer service
  • Enter data
  • Establish new accounts, research and submit disputes, process paperwork, some cash handling
Requirements for the Customer Service Representative:
  • Technology savvy with a strong knowledge working with Microsoft Office
  • Strong organizational skills with great attention to detail
  • Strong multi-tasking and prioritizing skills with the ability to meet deadlines
  • Excellent written and verbal communication skills
  • Strong interpersonal skills with a customer service focus
  • Ability to work independently and as part of a team
  • Must be eligible to work in the U.S. without sponsorship                     

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