Customer Service Representative

Auburn, MA 01501

Posted: 02/21/2019 Employment Type: Contract to Perm Specialty: Office Services Job Number: 82681

A reputable organization on the cutting edge of technology is seeking a Customer Service Representative to join their team in Auburn, MA on a contract-to-hire basis. You will be putting your customer service skills to use at a team-oriented, casual work environment where the leaders value both internal employees and clients alike. The company also has a strong sense of corporate responsibility and gives back to the community in various ways.

As the This position works under the direction of the Call Center Supervisor. The Call Service Rep is the primary customer service interface for the company and is responsible for all telephone account maintenance. The Call Service Rep determines the accuracy of account information, and ensures all required information is provided for security. This Customer Service Rep also enters information into the company's database, processes payments, and helps customers to understand procedures around payment options and other information. 

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Benefits offered if hired as a permanent employee:
  • Medical, dental and vision
  • 401k plan
  • Stock purchase plan
  • Generous paid time off and holidays
  • Tuition assistance
  • Training programs
  • Short and long term disability
  • Employee assistance programs

Hours for the Customer Service Representative:
  • Must be available for rotating Saturdays (usually 1 per month)
  • Mondays -9: 00am-7: 30pm (10hrs);  rest of the week will be 7.5-hours/day
Responsibilities for the Customer Service Representative:
  • Answer a high volume of calls
  • Maintain call times
  • Provide customer service
  • Enter and update customer data
  • Establish new accounts, research and submit disputes, process paperwork, some cash handling
  • Participate in the Quality Assurance process: call monitoring and log sheet auditing on a monthly basis
  • Meet weekly call handling standards/metrics
  • File applications and other paperwork as needed
Requirements for the Customer Service Representative:
  • Strong organizational skills with great attention to detail
  • Strong multi-tasking and prioritizing skills with the ability to meet deadlines
  • Excellent written and verbal communication skills
  • Strong interpersonal skills with a customer service focus
  • Ability to maintain professionalism under every circumstance, with both customers and team members
  • Ability to work independently and as part of a team
  • Must be eligible to work in the U.S. without sponsorship                     

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