Customer Service Representative

Boston, MA 02111

Posted: 02/11/2019 Employment Type: Contract Specialty: Office Services Job Number: 83036

A top insurance company located in Boston, MA is seeking a Customer Service Representative to join their team. Apply today for this exciting opportunity!

Responsibilities for the  Customer Service Representative:
  • Provide extraordinary service to our policy holders and agents while assisting them on all aspects of the Massachusetts product
  • Utilize the company’ s database and knowledge of procedures to answer inquiries regarding billing and underwriting
  • Provide system training to our agents in support of our product
  • Research customer complaints and elevate issues to Team Leaders or Supervisors as needed
  • Process policy endorsements accurately and in a timely fashion in accordance with established procedures

Requirements for the Customer Service Representative:
  • The ability to handle multiple tasks in a fast paced work environment
  • Achieve and maintain company productivity standards
  • Complete assigned project work in a timely fashion
  • Maintain a positive demeanor and work well in a team environment
  • Must be eligible to work in the U.S. without sponsorship 


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