Customer Service Representative

Portsmouth, NH | Contract

Post Date: 02/23/2018 Job ID: 80566 Specialty: Office Services

A prestigious financial services company in Portsmouth, NH is seeking a Customer Service Representative to join their team. In this contract role, you will work between the hours of 8am and 6pm and be in charge of answering about 50 incoming calls a day. Apply today!

Responsibilities for the Customer Service Representative:
  • Provide customers with an excellent service experience by listening carefully and confidently addressing their needs
  • Empathize when appropriate, especially in escalated situations or upon report of illness or death
  • Remain calm during heated and high pressure situations
  • Correctly record information into computer systems
  • Follow strict procedures for privacy and transaction processing
  • Fulfill customer expectations via methods that comply with established policies and procedures
  • Learn and use all systems and resources to meet customers’ needs
  • Manage upset customers while demonstrating patience and empathy
  • Understand and apply best practices when resolving problems
Requirements for the Customer Service Representative:
  • High School Diploma
  • Bachelor’ s Degree preferred
  • Salesforce experience preferred
  • Ability to handle confidential information in a professional manner
  • Good computer skills especially web navigation and research capabilities
  • Passionate about resolving problems as quickly and effectively as possible
  • Technology savvy with a strong knowledge working with Microsoft Office
  • Strong organizational skills with great attention to detail
  • Strong multi-tasking and prioritizing skills with the ability to meet deadlines
  • Excellent written and verbal communication skills
  • Strong interpersonal skills with a customer service focus
  • Ability to work independently and as part of a team
  • Must be eligible to work in the U.S. without sponsorship                     

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