Customer Service Representive

Boston, MA 02116

Posted: 10/03/2018 Employment Type: Contract Specialty: Office Services Job Number: 82192

A top financial services company in Boston, MA is seeking a Customer Service Representative to join their team. In this contract role, you will be responsible for managing all aspects of customer service including answering inquiries via phone and follow up services. Customers may be internal or external with requests of varying degrees of complexity. The successful candidate will have strong interpersonal, customer service and communication skills. Apply today!

Responsibilities for the Customer Service Representative:
  • Staff an incoming 800 telephone line
  • Provide informational assistance to customers on digital platform
  • Initiate resolution cases
  • Submit transactions
  • Communicate case results via phone or email, as needed
  • Perform research and provides account information for end clients
  • Liaison between external partners and internal departments and business units for the research and resolution of client issues
  • Work in a team-based environment with shared goals
Requirements for the Customer Service Representative:
  • 3-5 years of experience, financial background preferred
  • Strong customer service skills
  • Technology savvy with a strong knowledge working with Microsoft Office
  • Strong organizational skills with great attention to detail
  • Strong multi-tasking and prioritizing skills with the ability to meet deadlines
  • Excellent written and verbal communication skills
  • Strong interpersonal skills 
  • Ability to work independently and as part of a team
  • Must be eligible to work in the U.S. without sponsorship                     
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