Customer Service Specialist

Boston, MA | Direct Hire

Post Date: 01/29/2018 Job ID: 80402 Specialty: Office Services

A large Boston-based distributor is hiring a Customer Service Specialist to join their team. In this role, you will be assisting the Vice President of Sales with planning and coordinating activities of the department in order to meet larger retail customer needs and help to reach company goals. Additionally, the Customer Service Specialist will provide administrative support such as telephone calls and email management, facing, reporting, and record keeping. This is an excellent opportunity to flex your customer service muscles and join a highly regarded, family-owned company. Apply today!

Responsibilities of the Customer Service Specialist:

  • Collect and record order information from retail customers
  • Resolve customer service issues such as returns, credits, quality concerns, etc.
  • Ensure proper expediting of orders along with timely shipping and billing
  • Develop and enhance customer-specific order procedures to ensure efficiency, productivity, and accuracy
  • Both internally and externally, ensure timely, accurate, and efficient communication regarding all aspects of client orders
  • Develop and maintain procedures for order accuracy as it relates to all order aspects such as: price, quantity, delivery schedules, and shipping instructions
  • Provide support to aid the Vice President with sales-related decisions

Requirements for the Customer Service Specialist:
  • BS/BA degree, or related fields
  • 5-7 + years of customer service and account management experience
  • 3-4 years administrative experience
  • Excellent working knowledge of Microsoft office, Excel, Power Point and hands-on experience with SAP preferred
  • Experience working in teams (internal/external collaboration) and implementing key initiatives
  • Excellent verbal and written communication skills
  • Understands the operations of a fast-paced, high-volume business
  • Business focused on quality customer service
  • Must be eligible to work in the U.S. without sponsorship

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