Front Desk Reception
North Grafton, MA 01536
Company: Tufts Veterinary Center
Location: North Grafton
Contract: 6+ months
Reception Coordination – Provide exemplary face-to-face client service including the following:
Welcome, direct and assist clients and patients from our hospital lobby (greeter with mobile work station) or at the reception desk
Serve as a liaison between clients and hospital services
Register and arrive clients (both scheduled and emergency). Review and update client and patient information. Review estimate with client and collect deposit. Request client signatures on the inpatient consent form and estimate. Review hospital visitation and discharge policies.
Coordinate discharges with clinical team, give client finalized discharge report, medication and pet food as directed.
Complete day-end reconciliation of financial transactions.
Schedule appointments for clients.
Report client safety issues to Campus Police and supervisor.
Follow new reception protocols under COVID-19 safety guidelines. This includes all client interaction via phone.
Utilizing Cisco Jabber and Avaya for internal and external communication.
Medical Records – Manage all aspects of patients’ medical records including:
Scan client records into Stringsoft.
Ensure quality of scanned records.
Print and copy medical records for clients as requested.
Miscellaneous Support of the Medical Records Dept. on an as needed basis.
Switchboard - Responsibilities include:
Receive and direct all incoming calls for SAH, HLA, Administration, and Wildlife.
Relay all inpatient updates to clients.
Call in emergency surgery teams.
Triage emergency calls and routing to the ER Staff as needed.
Locate clinical staff for priority calls
Take messages for all clinical staff.
Notify RDVMS of patient status.
Report any campus phone issues to Medford Telecommunication.
Respond to questions from the general public on hospital policy.