Health Insurance Customer Service Rep

Pembroke, MA 02359 | Contract to Perm

Post Date: 07/19/2018 Job ID: 81582 Specialty: Office Services

Our client in Pembroke, MA is seeking a Health Insurance Customer Service Representative to join their team. In this contract-to-hire role, you will address provider inquiries received through the company’ s 800 numbers, including claim status, member eligibility and benefits. Essentially, you will be answering questions about what is covered on the health plan and any other inquires. Apply today!

Requirements for the Health Insurance Customer Service Representative:
  • High school diploma or equivalent
  • 2+ years of customer service experience in a healthcare or insurance environment
  • Respond to telephone inquiries from providers within established timeframes utilizing current reference materials and available resources
  • Research and identify any processing inaccuracies in claim payments and route to the appropriate team member for claim adjustment
  • Ability to work with a high degree of accuracy and attention to detail
  • Proficiency in data entry, Microsoft Word and Excel, Microsoft Outlook and the ability to master internal computer applications
  • Demonstrated ability to multi-task
  • Proven ability to work independently with minimal supervision
  • Must be able to function well in a team environment
  • Must be eligible to work in the U.S. without sponsorship                      

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