Oversight Support Manager

Boston, MA 02116

Posted: 06/12/2019 Employment Type: Direct Hire Specialty: Office Services Job Number: 83910

Interested in working at a global law firm in Boston, MA? Our client is seeking an Oversight Support Manager to oversee and manage the day-to-day coverage needs, and daily operations of the Legal Assistant Services, Secretarial Services, Legal Technology, and Records Management departments. This position will also handle staff management and integration, training and employee development, conflict resolution, organizational planning and process improvement in the Boston office. Apply today!

Compensation: $90, 000-130, 000 based on experience

Responsibilities for the Oversight Support Manager:
  • Oversee programs that increase Departmental efficiency, strengthen employee knowledge and abilities, encourage leadership, and maintain upper margin service support for attorneys and clients
  • Provide leadership and continued professional development for the Departments, including the advancement of training initiatives
  • Consult with attorneys to ensure proper daily and long-term work flow and assignments of attorney/secretarial and attorney/legal assistant teams
  • Meet with attorneys regularly to determine the operational support required for new cases and overall case management
  • Engage in strategic (i.e., long-range) planning by developing Department-specific goals and supporting objectives for assigned departments
  • Prepare and implement the annual budget for the Departments
  • Monitor Absence Request System, time, attendance, overtime, and expense reports to ensure accuracy and compliance with Firm policies
  • Review disbursement reports to ensure compliant and appropriate billing
  • Work with Human Resources on recruiting for positions within the Departments
  • Oversee and manage scheduling for secretarial staff and coordinate secretarial projects
  • Manage expenses for the Departments to ensure budget compliance
  • Oversee the annual review process for assigned departments
Requirements for the Oversight Support Manager:
  • Bachelor's degree
  • 7 years of relevant administrative management experience in a law firm and/or professional services field
  • Demonstrated experience with leading and supervising others
  • Working knowledge of litigation matters and corporate transactions with litigation support/legal technology experience
  • Strong technology skills in MS Word, advanced Excel, PowerPoint, and project management and database applications 
  • Excellent presentation skills
  • Excellent customer service skills
  • Excellent analytical, troubleshooting, organizational, and planning skills
  • Flexibility to travel
  • Strong organizational skills with great attention to detail
  • Strong multi-tasking and prioritizing skills with the ability to meet deadlines
  • Excellent written and verbal communication skills
  • Strong interpersonal skills with a customer service focus
  • Ability to work independently and as part of a team
  • Must be eligible to work in the U.S. without sponsorship        

Benefits:              
  • 21 days of paid time off for the first year and 29 days of paid time off after one full calendar year
  • 10 paid holidays a year
  • Tuition reimbursement for work-related and professional development courses
  • On site corporate sponsored backup child care center
  • Casual attire
  • Savings Plan 401(k), including firm contribution
  • Medical Insurance
  • Dental Insurance
  • Long-Term Disability Insurance
  • Survivor Benefits (Life Insurance and AD&D Insurance)
  • Dependent Life Insurance
  • Health Care Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Vision Insurance
  • Group Legal Services
  • Memberships and discounts at various entertainment venues
#TMJ
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