Part Time Customer Service Representative

Auburn, MA 01501

Posted: 09/12/2018 Employment Type: Contract to Perm Specialty: Office Services Job Number: 82021

A reputable organization on the cutting edge of technology is seeking a Customer Service Representative (CSR) to join their team in Auburn, MA on a part time, contract-to-hire basis. You will be putting your customer service skills to use at a team-oriented, casual work environment where the leaders value both internal employees and clients alike.  The CSR is responsible for all telephone account maintenance, determines the accuracy of account information, and ensures all required information is provided for security.    Additionally, the CSR enters information into the company’ s database, processes payments, and assists patrons. Apply today for this lucrative and rewarding opportunity!

Benefits offered if hired as a permanent employee:
  • Medical, dental and vision
  • 401k plan
  • Stock purchase plan
  • Generous paid time off and holidays
  • Tuition assistance
  • Training programs
  • Short and long term disability
  • Employee assistance programs

Hours for the Part Time Customer Service Representative:
  • Must be available Saturdays from 9: 00am-1: 00pm
  • Must also be available to work at least 4 hours every Monday
  • The remainder of the schedule will vary based on your availability and the company’ s staffing needs
  • A two week classroom training is available (and preferred) at the start of your assignment, Monday-Friday from 8: 00am-4: 30pm 

Responsibilities for the Customer Service Representative:
  • Process telephone inquiries, fax information/applications to customer if required
  • Perform account maintenance, including address changes, payments, adjustments, statement requests, etc.
  • Provide assistance to process/update expired credit cards, options changes, replenishment amounts, balance thresholds, address changes, add tags, process applications, and correspondence
  • Prepare reports to include daily Phone Call Log
  • Cash out and prepare deposit at end of shift
  • Work a rotating weekend schedule, one month on/one month off as scheduled or as required based on operational needs
  • File applications and other paper work as necessary
  • Responsible for meeting weekly call handling metrics
  • Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis
  • Clear communication with leadership staff
  • Perform other duties as directed by management

Requirements for the Customer Service Representative:
  • Ability to remain professional under every circumstance with patrons and staff members
  • Technology savvy with a strong knowledge working with Microsoft Office
  • Strong organizational skills with great attention to detail
  • Strong multi-tasking and prioritizing skills with the ability to meet deadlines
  • Excellent written and verbal communication skills
  • Strong interpersonal skills with a customer service focus
  • Ability to work independently and as part of a team
  • Must be eligible to work in the U.S. without sponsorship      

 
           

 




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