Patient Service Rep

Needham, MA 02492

Posted: 10/11/2018 Employment Type: Contract Specialty: Office Services Job Number: 82233

A top hospital in Boston, MA is looking for a Patient Service Representative. This contract role will include informing and directing patients by answering, screening and processing a high volume of incoming calls. This position also includes assisting in scheduling patient appointments, while providing  necessary preparation information . Apply today!

Responsibilities of the Patient Service Rep:
  • Answers, screens, and processes a high volume of calls
  • Utilizes and adheres to the phone scripts and guidelines for calls
  • Asks appropriate questions and uses independent judgement to determine the type of the appointment, the appropriate provider or the urgency needed
  • Schedules appointment using the scheduling system and the software applications
  • Verifies patients information and transfers to registration for updates as needed
  • Informs patients of necessary preparation for scheduled visit, including providing documents, notes, or other related information

Requirements of the Patient Service Rep:
  • High School Diploma, or GED; Associates Degree preferred
  • 3-5 years of work related experience
  • Cell Center and/ or telephone customer service experience a plus
  • Strong typing skills (40+wpm) and knowledge of medical terminology
  • Technology savvy with a strong knowledge working with Microsoft Office
  • Strong organizational skills with great attention to detail
  • Strong multi-tasking and prioritizing skills with the ability to meet deadlines
  • Excellent written and verbal communication skills
  • Ability to work independently and as part of a team
  • Must be eligible to work in the U.S. without sponsorship      

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