Patient Service Representative

Boston, MA

Posted: 10/11/2018 Employment Type: Contract Specialty: Office Services Job Number: 82247

A top medical center in Boston, MA is seeking a Patient Service Representative to join their team. In this contract role, you will direct patient access to the practice by answering, screening and processing a high volume of incoming calls in a dedicated call center. Apply today!

Responsibilities for the Patient Service Representative:
  • Answer, screen and process a high volume of calls in a professional manner
  • Utilize and adhere to the phone scripts and guidelines for triaging calls
  • Ask appropriate questions and uses independent judgment within the scope of knowledge and authority to determine the type of appointment, appropriate Provider and urgency needed
  • Utilize centralized scheduling system and software applications to schedule appointments
  • Verify and update patient’ s demographic information and transfers to registration for update as needed
  • Inform patient of necessary preparation for scheduled visit
Requirements for the Patient Service Representative:
  • High School diploma or GED required
  • Associates degree preferred.
  • 3-5 years related work experience required
  • Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access
  • Call Center and/or telephone customer service experience
  • Strong typing skills 40+wpm
  • Knowledge of medical terminology
  • Strong organizational skills with great attention to detail
  • Strong multi-tasking and prioritizing skills with the ability to meet deadlines
  • Excellent written and verbal communication skills
  • Strong interpersonal skills with a customer service focus
  • Ability to work independently and as part of a team
  • Must be eligible to work in the U.S. without sponsorship                

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