Patient Service Representative

Boston, MA 02215

Posted: 11/21/2018 Employment Type: Contract Specialty: Office Services Job Number: 82527

A top medical facility in Boston, MA is seeking a Patient Service Representative to join their team. Healthcare experience is highly preferred for this contract role. Apply today!

Responsibilities for the Patient Service Representative:
  • Answer, screen and process a high volume of calls in a professional manner
  • Utilize centralized scheduling system and software applications to schedule appointments
  • Verify and update patients’ demographic information and transfer to registration for update
  • Obtain necessary referrals for scheduled visit and documents in the system
  • Document appropriate payer information, including workers compensation and auto liability
  • Inform patient of necessary preparation for scheduled visit
Requirements for the Patient Service Representative:
  • High School Diploma or GED; Associate's Degree preferred
  • 3-5 years or work related experience
  • Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access
  • Call Center and/or telephone customer service experience
  • Strong typing skills 40+wpm
  • Knowledge of medical terminology
  • Strong organizational skills with great attention to detail
  • Strong multi-tasking and prioritizing skills with the ability to meet deadlines
  • Excellent written and verbal communication skills
  • Strong interpersonal skills with a customer service focus
  • Ability to work independently and as part of a team
  • Must be eligible to work in the U.S. without sponsorship               

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