Patient Services Coordinator

Boston, MA | Contract

Post Date: 03/09/2018 Job ID: 80668 Specialty: Office Services

A healthcare facility in Somerville, MA is seeking a Patient Services Coordinator to join their team. In this contract role, you will contribute to a positive hospital experience for patients and families through courteous telephone interactions and interview activities, accurate and expeditious routing, as well as directing to appropriate clinical or financial staff when necessary. Apply today!

Responsibilities for the Patient Services Coordinator:
  • Respect patient confidentiality at all times
  • Perform system searches for all patients
  • Update medical record numbers when appropriate and coordinates the resolution of duplicate medical record numbers
  • Accurately and comprehensively collect and verify demographic and financial information from patients and/or their representatives in a sensitive and timely manner
  • Verify patient insurance coverage with Third Party Payers and determines eligibility by utilizing appropriate resources
  • Process accounts within a prioritized work list in the Ontrac system
  • Provide process improvement ideas, suggestions and feedback in a positive manner
  • Work collaboratively with co-workers to effectively resolve issues that impact departmental or hospital operations
  • Adhere to Patient Service Center productivity and quality standards
Requirements for the Patient Services Coordinator:
  • High School Diploma
  • Prior healthcare experience preferred
  • Basic computer knowledge and the ability to navigate through multiple screens
  • Prior customer service experience, preferably in a call center environment
  • Excellent customer service skills, strong communication, interpersonal and team skills
  • Strong computer skills including the ability to navigate several systems within the registration process
  • Strong data entry skills
  • Error-free spelling/grammar
  • Ability to exercise judgment in dealing with sensitive, confidential information
  • Ability to handle a high volume of calls and work in a fast-paced environment
  • Must be eligible to work in the U.S. without sponsorship                     

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