Practice Assistant

Boston, MA 0210902111

Posted: 10/08/2018 Employment Type: Contract Specialty: Healthcare Job Number: 82214

A major hospital in Boston, MA is seeking a Practice Assistant to join their team on a contract basis. The Practice Assistant performs all secretarial and receptionist functions necessary for the complete and efficient management of patients through the ambulatory facility, including the acquisition of necessary patient-care and records. This role is based in the Department of Radiology, where you will be cross trained within all departmental requirements as needed.

Responsibilities for the Practice Assistant:
  • Answers all incoming telephone lines in a timely fashion
  • Adheres to divisional and departmental service standards related to telephone access to ensure that patients, referring physicians, and other customers can easily access the Practice by telephone
  • Greets and assists patients when they check in and out of the clinic in a professional manner
  • Obtains or reviews patient demographics and fiscal information
  • Collects Co-Pays, enters payments and closes batch at the end of the day (if required)
  • Prepares necessary documentation for scheduled patient appointments
  • Answers patient’ s telephone calls, correctly processing information or answering questions or solving problems
  • Schedules all appointments including ancillary testing and procedures as needed for coordinated care
  • Communications effectively and in a professional manner with patients regarding wait times
  • Maintains general reception area, ensuring cleanliness and organization
  • Obtains Insurance referrals and prior authorizations
  • Performs other duties and tasks as requested by supervisors to ensure the efficient overall performance of the department and facility, maintaining flexibility regarding the occasional need for staff coverage in other areas of the facility

Requirements for the Practice Assistant:
  • High school degree
  • Medical certifications a plus
  • EPIC experience required
  • Healthcare background preferred
  • Excellent customer-service skills
  • Excellent written and verbal communication
  • Ability to meet deadlines
  • Ability to work in the U.S. without sponsorship

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