Retail Lending Manager

Cambridge, MA 02141 | Direct Hire

Post Date: 08/17/2018 Job ID: 81466 Specialty: Other

Due to a rapid growth mode, our client in Cambridge, MA is seeking a Retail Lending Manager to join their team. In this newly created role, you will organize and manage the daily functions related to the processing, underwriting and closing of consumer and residential loans in accordance with established policies, procedures and strategic goals. This position offers a manager's incentive plan that is based on performance, as well as pension plans, incentive plans, and tuition assistance programs. Apply today!

Responsibilities for the Retail Lending Manager:
  • Conduct periodic performance reviews, provide direction, coaching and mentoring to staff in completion of assignments, and makes hiring, salary and promotional recommendations
  • Establish priorities for the processing, underwriting and closing areas
  • Manage the preparation of commitment letters or appropriate denial or counter offer documents
  • Serves as a liaison between all parties i.e. brokers, borrowers, appraisers, mortgage insurers, etc.
  • Communicate customer issues and provide guidance in the resolution of routine problems in a timely manner
  • Ensure efficient delivery of lending services to customers
  • Demonstrate continual learning by attending industry seminars, webinars and other training programs
  • Update Loan Operations Policies and Procedures manual as needed
  • Monitor the preparation of reports and reviews finished product, updating Senior Management with relevant data
  • Perform operational audits to ensure compliance with established policies and procedures
  • Comply fully with all federal, state and local laws and regulations, policies and procedures
  • Identify and reports compliance related issues and suspicious activity
  • Perform related Lending tasks and special projects as may be required or assigned
  • Participate in civic activities to promote growth and development in the community and a positive image for the company
Requirements for the Retail Lending Manager:
  • Bachelor’ s Degree or equivalent in specialized coursework and training
  • 5 years of loan operations experience and prior management experience
  • Well-developed analytical skills
  • Able to register as a licensed Mortgage Loan Originator as required under the S.A.F.E. Act
  • Knowledge of lending procedures and regulations in residential mortgage, secondary market and consumer loans
  • Technology savvy with a strong knowledge working with Microsoft Office
  • Strong organizational skills with great attention to detail
  • Strong multi-tasking and prioritizing skills with the ability to meet deadlines
  • Excellent written and verbal communication skills
  • Strong interpersonal skills with a customer service focus
  • Ability to work independently and as part of a team
  • Must be eligible to work in the U.S. without sponsorship                     
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