Senior Administrative Assistant
Boston, MA 02115
A highly reputable hospital in Boston, MA is seeking a Senior Administrative Assistant to support the Executive Vice Chair of Medicine (EVC). You will work on a team with another administrative assistant in the Department of Medicine (DOM). This position pays up to $55-75K. Apply today!
Responsibilities for the Senior Administrative Assistant:
- Answer phones and triage patient calls, manage Epic (electronic medical record) messages from patients/staff, schedule and confirm appointments/follow up tests/procedures and referrals, etc.
- Serve as EVC’ s office point of contact and informational resource for patients and their families/caregivers, care team, internal/external providers, etc.
- Maintain EVC, NP, and fellows’ patient electronic (Epic) scheduling for office visits, testing, and referrals
- Prepare charts for EVC/NP/fellows’ clinic including thoroughly updating charts with internal and external records
- Communicate with patients new to practice, communicating efficiently with outside facilities to obtain all medical records including imaging, external reports, results, etc.
- Follow up on records requests to ensure all data are received prior to EVC review
- Initiate/process timely prescription orders/refills ensuring accuracy, and complete necessary medication reconciliation and pre-authorizations
- Collect insurance and pre-approvals documentation as required
- Create, process and relay EVC/patient communications with high attention to accuracy of details
- Responsible for medical secretarial function for the EVC, including medical transcription and composition, frequent editing, and filing and processing of completed correspondence
- Prepare letters and documents from voice recordings created by the EVC
- Schedule patient appointments in Epic
- Counsel patient on daily basis regarding their upcoming appointments and questions
- Epic proficiency, including chart review and scheduling
- Advanced keyboarding and transcription skills
- Microsoft Outlook (advanced level), Microsoft Word (advanced level), PowerPoint (advanced level)
- Professional, appropriate, and effective communication skills – written, verbal, non-verbal
- Intermediate to advanced understanding of medical terminology/procedures
- Basic to intermediate knowledge of hospital/health care operations, policies, and procedures
- Strong interest in learning about cardiovascular care and extracting important medical information from charts
- Enjoys identifying challenges and problem solving
- Able to multitask and switch priorities based on patient needs, physician and NP schedules, and office flow in a calm and efficient manner even under stressful situations
- Able to keep track of details and an understanding and appreciation of time pressures
- Ability to maintain confidentiality in accordance to HIPAA rules and regulations and keep sensitive office information confidential
- Must be eligible to work in the U.S. without sponsorship