Senior Administrative Assistant

Boston, MA 02115

Posted: 03/15/2019 Employment Type: Direct Hire Specialty: Office Services Job Number: 83262

A highly reputable hospital in Boston, MA is seeking a Senior Administrative Assistant to support the Executive Vice Chair of Medicine (EVC). You will work on a team with another administrative assistant in the Department of Medicine (DOM). This position pays up to $55-75K. Apply today!

Responsibilities for the Senior Administrative Assistant:
  • Answer phones and triage patient calls, manage Epic (electronic medical record) messages from patients/staff, schedule and confirm appointments/follow up tests/procedures and referrals, etc. 
  • Serve as EVC’ s office point of contact and informational resource for patients and their families/caregivers, care team, internal/external providers, etc.
  • Maintain EVC, NP, and fellows’ patient electronic (Epic) scheduling for office visits, testing, and referrals
  • Prepare charts for EVC/NP/fellows’ clinic including thoroughly updating charts with internal and external records
  • Communicate with patients new to practice, communicating efficiently with outside facilities to obtain all medical records including imaging, external reports, results, etc.
  • Follow up on records requests to ensure all data are received prior to EVC review
  • Initiate/process timely prescription orders/refills ensuring accuracy, and complete necessary medication reconciliation and pre-authorizations
  • Collect insurance and pre-approvals documentation as required
  • Create, process and relay EVC/patient communications with high attention to accuracy of details
  • Responsible for medical secretarial function for the EVC, including medical transcription and composition, frequent editing, and filing and processing of completed correspondence
  • Prepare letters and documents from voice recordings created by the EVC
  • Schedule patient appointments in Epic
  • Counsel patient on daily basis regarding their upcoming appointments and questions
Requirements for the Senior Administrative Assistant:
  • Epic proficiency, including chart review and scheduling
  • Advanced keyboarding and transcription skills
  • Microsoft Outlook (advanced level), Microsoft Word (advanced level), PowerPoint (advanced level)
  • Professional, appropriate, and effective communication skills – written, verbal, non-verbal
  • Intermediate to advanced understanding of medical terminology/procedures
  • Basic to intermediate knowledge of hospital/health care operations, policies, and procedures
  • Strong interest in learning about cardiovascular care and extracting important medical information from charts
  • Enjoys identifying challenges and problem solving
  • Able to multitask and switch priorities based on patient needs, physician and NP schedules, and office flow in a calm and efficient manner even under stressful situations
  • Able to keep track of details and an understanding and appreciation of time pressures
  • Ability to maintain confidentiality in accordance to HIPAA rules and regulations and keep sensitive office information confidential
  • Must be eligible to work in the U.S. without sponsorship                     
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