User Services Representative

Boston, MA 02210

Posted: 11/30/2018 Employment Type: Contract Specialty: Office Services Job Number: 82558

One of the world’ s top companies headquartered in Boston, MA is seeking a User Services Representative to join their team in Downtown Boston. This is a contract role where you will handle all incoming calls regarding the price increase of two of the company’ s products. This is a fantastic opportunity for anyone with excellent customer service skills and sales experience. If you’ re looking to join a renowned company that has a young, upbeat culture, free coffee, and many opportunities for career growth, then apply today!

Responsibilities for the User Services Representative:
  • Uncover user requirements and recommend appropriate products and solutions
  • Respond to issues and questions from end users via phone
  • Effectively interact with users of all technical skill levels to assess severity level and define, research, and resolve issues and questions quickly and accurately
  • Provide timely updates to users, colleagues, and management on the status of outstanding issues
  • Maintain status of issues in a call-tracking system and follow-up on escalated issues
  • Convey user feedback to appropriate business areas such as Marketing, Product Management and Development
  • Educate users to improve product/feature usage and customer satisfaction
  • Ensure Customer satisfaction, for both external and internal customers
Requirements for the User Services Representative:
  • Bachelor’ s Degree or equivalent preferred
  • Excellent customer service skills
  • Ability to work flexible hours (Monday through Friday)
  • Ability to pick up technology and effectively communicate business value proposition
  • Track record of attaining goals in a high-volume transactional business
  • Experience with SalesForce or similar CRM system
  • Must be eligible to work in the U.S. without sponsorship                     
#TMJ

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